Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we
collect through this website (Site) or directly from you.

Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details
are at the end of this Privacy Policy.

You providing us with personal information indicates that you have had sufficient opportunity to access this
Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may
affect your use of this Site or any products and services offered on it.

1. Collection of personal information

Personal Information: The type of information we collect may include:

  • name;
  • contact details including email address, address and telephone number;
  • credit card or other bank details;
  • demographic information such as postcode;
  • preferences and opinions; and
  • any other information requested on this Site or otherwise requested by us or provided by you.

Your use of our Site: As with most online businesses, we may log information about your access and use of
our Site, including through the use of Internet cookies, your communications with our Site, the type of
browser you are using, the type of operating system you are using and the domain name of your Internet
service provider.

Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or
market research to seek your opinion and feedback. Providing this information is optional to you.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

2. Use of personal information

We collect and use the information for purposes including:

  • to contact and communicate with you;
  • for internal record keeping;
  • for market research and business development including website development;
  • marketing including direct marketing; and
  • to run competitions or offer additional benefits to you.

3. Disclosure of personal information

We may disclose personal information:

  • for the purpose of providing information, products, services or marketing to customers;
  • for the purpose of providing information, products, services or marketing to customers;
  • to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to
    pay for goods or services provided by us to them;
  • to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in
    connection with any actual or prospective legal proceedings, or in order to establish, exercise or
    defend our legal rights; and
  • to third parties, including agents, sub-contractors, financial institutions and freight companies,
    who assist us in providing information, products, services or direct marketing to you. This may
    include parties located, or that store data, outside of Australia.

Where we disclose your personal information to third parties for these purposes, we will request that the
third party follow this Privacy Policy regarding handling of your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to
transfer to the extent permissible at law our user databases, together with any personal information and
non-personal information contained in those databases. This information may be disclosed to a potential
purchaser. We would seek to only disclose information in good faith and where we would seek to maintain

4. Your rights and controlling your personal information

Choice and Consent: Providing us with your personal information is optional to you. You can choose not to
provide personal information. When you provide us with your personal information, you consent to the
terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.

Restrict: You may choose to restrict the collection or use of your personal information. If you have
previously agreed to us using your personal information for direct marketing purposes, you may change
your mind at any time by contacting us at the email address listed in this Privacy Policy.

Access: You may request details of personal information that we hold about you, in certain circumstances
set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of
information. We may refuse to provide you with information that we hold about you, in certain
circumstances set out in the Privacy Act.

Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete,
irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their
personal information changes. We will respond to any request within a reasonable time. We will
endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a
complaint about that breach, please contact us by email setting out details of the breach. We will promptly
investigate your complaint and respond to you in writing setting out the outcome of our investigation, what
steps we propose to take to remedy the breach and any other action we will take to deal with your

Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us at
[email protected]

5. Storage and Security

We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial procedures to
safeguard and secure the information and protect it from misuse, interference, loss and unauthorised
access, modification and disclosure

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the
security of any information that you transmit to us, or receive from us. The transmission and exchange of
information is carried out at your own risk. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that we collect will not be
disclosed in a manner that is inconsistent with this Privacy Policy.

6. Cookies & Web Beacons

We may use cookies on this Site from time to time. Cookies are text files placed in your computer’s browser
to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally
identifiable information. However, once you choose to furnish the Site with personally identifiable
information, this information may be linked to the data stored in the cookie.

We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of
code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web
page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie
to the browser of a visitor viewing that page.